Refunds/Cancellations/Returns
Submitting an order indicates acceptance of the following cancellation policy.
1. Once your order is placed, the pickup/delivery time slot is reserved for you and supplies to complete your order are purchased. Orders canceled 14 days or more prior to the pickup/delivery date are eligible for store credit equal to monies paid, however, no refund will be given. Orders canceled less than 14 days prior to the pickup/delivery date are not eligible for a refund or store credit.
2. HOW TO CANCEL AND CHANGE Please send your request by email to Sharon@poshballoondecor.com and leave a phone message at our office at (360) 733-9571. Please consider your order canceled or changed ONLY when you have received confirmation by email.
3. SEVERE WEATHER POLICY In the event of a severe weather forecast, Posh Balloon Decor will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order. Posh Balloon Decor is not able to change or cancel an order if the request is made on the delivery date.
4. We do not accept returns on any orders.
Balloon Decor: All sales are final. There are no refunds or returns. We are not responsible for balloons once they leave our shop or we have finished an installation. Balloons can pop and we cannot control the temperatures or other environmental factors that may lead to this happening. We do everything we can to create decor and bouquets that can stand-up to most environments. Fluctuation in temperature and humidity can effect the float time and durability of the balloons.